Shipping & Delivery Terms
At this moment we only deliver to The Netherlands.
NL orders are shipped Monday and Friday through PostNL and it can take up to a week to arrive. (Shipping cost applies)
Bike delivery days are on Tuesdays in Utrecht city only. (Free delivery)
When your order has left the store, the following applies. If you have chosen a shipping method with tracking (Standard PostNL), you will receive a tracking number via an automated email from us.
If you experience any challenges with your delivery or want to make any changes in your delivery options, that must be done via either Standard PostNL. When you reach out to them, please reference your tracking number. Please note that Ukiyo Koffie won't be able to do this for you.
Ukiyo Koffie doesn't take responsibility for the shipment, and we don't offer refunds due to the shipping company's mistakes. We also don't take responsibility for incorrect submitted shipping details from the buyer.
Standard PostNL Tracked: We ask you to use your tracking number in conversation with Post NL or your local Postal company. We don't offer additional support or a refund.
Standard PostNL Untracked: There is no support from us or the shipping company when you choose the untracked option.
Please note that we also don't take responsibility for any import fees or additional charges that might apply to the receiver.
Orders can be picked up at one of our locations in Utrecht. We will get in touch to confirm the earliest pick-up time.